Returns Accepted within 14 days of shipment date. Return is at the customer's expens
1/ CONNECT TO YOUR ACCOUNT ON WWW.POUDREORGANIC.FR
- GO TO HISTORY OF ORDER
- CLICK ON THE DETAIL OF YOUR ORDER
- MARK THE ARTICLE WHICH YOU WISH TO RETURN AND THEN LEARN THE REASON FOR YOUR REQUEST FOR RETURN
- CLICK ON "MAKE A RETURN AUTHORIZATION"
2/ AN EMAIL WILL BE SENT TO YOU WITH A LINK TO DOWNLOAD A RETURN FORM TO IMPERATIVELY JOIN YOUR PACKAGE
3/ PREPARE YOUR PARCELS
Put the items never brought with the label and the original package in the package with the return from previously downloaded.
If the conditions mentioned above are fulfilled, we will return the product returned under 15 days opened at date of receipt of your return package.
Exchanges are only possible for France. If you would like an exchange of size, color or exchange it for another product, please place a new order.
See you soon,
The Poudre Organic Team.