The commercial site POUDREORGANIC.FR is operated by the company Poudre Organic SARL with a capital of 2000 €, having its head office in AUXERRE (56 bis avenue Jean Jaurès 89000 AUXERRE) and registered with the register of trade and companies of Auxerre under the number 801 842 899 (VAT identification number FR 04 801842899)
The general terms and conditions detailed below (hereinafter the "GTC") apply to all orders placed by non-professional buyers (hereinafter, the "Customer" or "Customers") from the Poudre Organic company for all the articles and services offered on the POUDREORGANIC.FR website. The GSC are systematically proposed at the time of placing order and must necessarily be accepted for the sale to be concluded.
As a result, placing an order implies the customer's full and unreserved acceptance of these conditions.
The client declares to have the capacity to contract: that is to say to be of age or emancipated minor and not to be the object of a measure of protection.
POUDRE ORGANIC SARL reserves the right to modify the GTC at any time. However, the version of the general conditions of sale applicable to the order placed by a customer on the website POUDREORGANIC.FR are those accepted by the customer at the time of placing an order, whether the order was placed over the internet or by phone.
A change of legislation, regulation or court decision making one or more clauses of these general conditions of sale null and void can not affect the validity of the other clauses of the GSC.
Such a change or statement could therefore in no way allow the customer to loose the GSC.
The contractual relations between Poudre Organic and its customers are governed by the GSC accepted as well as by the provisions of French law and by the practices in force in the distance selling sector whose companies are headquartered in France.
The purpose of the GTC is to define the rights and obligations of Poudre Organic and its customers in connection with the online sale of goods and services offered by Poudre Organic to the customer. The Terms and Conditions govern all aspects of this activity, from the order to the delivery, through the payment and use of services made available by POUDREORGANIC.FR.
1. Characteristics of the products
The information, characteristics, photographs and graphics presented on the sites or in the emails sent by POUDREORGANIC.FR are only given as an indication and are for the most part given by the suppliers. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the products can not engage the responsibility of the company Poudre Organic. The products are presented in photography sometimes with other products. The description will mention what is or is not part of the product.
2. Availability of products
Poudre Organic undertakes to honor orders received only within the limits of available stocks of products or within the limit of available stocks at its suppliers. In the absence of availability of the product (s), Poudre Organic undertakes to inform the Customer concerned as soon as possible.
Availability may vary in the same day depending on the level of sales. Poudre Organic makes a very frequent update of availabilities, which are given only as an indication, on the site POUDREORGANIC.FR, and can not engage the responsibility of Poudre Organic. More specific information may be given to the Client by telephone and email.
Poudre Organic also reserves the right to modify the range of products according to the constraints imposed by its suppliers.
The prices are indicated in euros All taxes included and are applicable only on the date of the sending of validation of the order by the Customer.
As the prices of POUDREORGANIC.FR suppliers are constantly changing, the prices displayed on the site are subject to change at any time.
The prices quoted for each item do not take into account, in particular, delivery costs, gift packaging fees, any promotional offers and personal discounts. The "final" price to be paid by the Customer can therefore be impacted by these different elements and is indicated before the final validation of the order by the customer.
The prices take into account the French T.V.A applicable on the day of the order and any change of the legal rate of T.V.A will be automatically passed on the price of the products presented on the site, as soon as it enters into force. However prices can not be changed once the Customer has finally validated his order.
Orders destined for countries outside the European Union are not subject to the French T.V.A. The price to be taken into account by the Customer is therefore the amount excluding taxes which is indicated when validating the order.
However, these orders are subject to any taxes and customs charges of the country of destination. These costs and the related formalities are the responsibility of the Customer or the recipient. They are to be paid directly to the carrier upon delivery.
1. Refusal of an order
The company Poudre Organic reserves the right to refuse any order from a customer with whom would exist or appear during the processing of the order, a dispute and, in particular a dispute of payment.
2. Acceptance of conditions by the Customer
These Terms and Conditions are available on the website POUDREORGANIC.FR and can also be sent by e-mail at the request of the customer.
By checking the box "I accept the general conditions of sale", the customer declares to have read and understood the GSC and to accept them. Consequently, by proceeding then with the validation and confirmation of the order, then with the secure payment, it consents to the sale and that it is subjected to the GSC.
The sale can be questioned only in the limited cases provided in the GSC under the "right of withdrawal".
The purchase by telephone also implies the acceptance of the Terms and Conditions that the Customer acknowledges having previously read, understood and accepted under the conditions mentioned above.
3. Order taking step
The Customer can place his order with POUDREORGANIC.FR by internet 24h / 24h and 7d / 7d. The order process consists of 5 successive steps. Once the selection of products has been made, the client can:
1. Go to the page "View my basket" where he will be asked to validate the desired quantity for each product, enter a promotional code and then click on "Order"
2. Log in either by entering his / her email address and password which are strictly personal, or by mentioning all the information usually requested for online registration;
3. Clearly indicate the information required for delivery. This concerns in particular the precise address of delivery as well as any restrictions of accessibility of the place of delivery (building, floor, digicode, etc.);
4. Indicate the delivery method chosen;
5. Finally, indicate the method of payment chosen.
Once the method of payment selected, the customer must proceed to the payment of his order on the secure interface, which will formalize in a firm and definitive way the sales contract that binds him to the company Poudre Organic.
The information delivered during the placing of the order commits the customer. In case of error in the wording of the delivery details, the company Poudre Organic can not be held responsible for the impossibility of delivering the item (s).
Any order. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below (see Rights of withdrawal).
In all cases, the online supply of the credit card number and the final validation of the order by the customer mark his acceptance of the price offer for the selected products and are proof of this acceptance.
However, the sale is definitively formed only after confirmation by the company Poudre Organic (cf 4. Confirmation of the order).
Moreover, the filing of purchase orders and invoices is carried out on a reliable and durable support by the company Poudre Organic sarl and these documents will be considered as proof of orders placed by the customer.
4. Order Confirmation
An email is automatically sent to the customer to confirm the order taking provided that the email address indicated in the registration form does not contain an error. The email confirming the processing of the order and the sending of the parcel will specify the parcel number and the link to the carrier's website for tracking the delivery. The status of the order is also available in the section "My account - History of my orders".
The customer must verify the completeness and conformity of the information he provides to the company Poudre Organic sarl by phone or on the website. The latter can not be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the return will be borne by the Customer.
The company Poudre Organic reserves the possibility of not confirming an order for any reason (problem concerning the order received or problem of supply of articles, ...).
Upon the sending of this confirmation, the sale is definitively formed and the entire price of the products selected in the order is immediately due.
5. Tracking the order
The customer can at any time consult the status of his order by consulting the "My Account" section on the site POUDREORGANIC.FR. This tracking allows the customer to know the processing status of his order, but also the state of shipping or delivery of his packages. This last delivery follow-up is carried out in interface with the Internet means of follow-up of the carriers. Poudre Organic can not be held responsible for unavailability, or errors that may affect the information provided by its carriers. POUDRE ORGANIC, however, strives to make this information as clear as possible and to make transport as reliable as possible with its carriers. The customer can at any time contact Poudre Organic customer service to be informed of the follow-up of his order. Customer service answers your emails from Monday to Friday.
It should be remembered that upon confirmation of the order by Poudre Organic, the full price of the items of the order is immediately due.
There are four possible payment methods to pay for the order:
- Credit card (credit card, Visa, Mastercard): when the customer chooses this option, the site POUDREORGANIC.FR ensures a total security of the data by means of an encryption. In addition, the 3D Secure system can be used. The transmitted information is encrypted by software and can not be read during transport on the network. The transmission is encrypted by software when the symbol of the lock appears in the browser. Moreover, at the time of the passage of the bank details (card number, validity date and cryptogram), the URL becomes URL https (the "s" indicating the security) and no longer an http address.
- The bank transfer (the bank details of the company Poudre Organic will then be indicated on the order form). All possible costs related to this method of payment are the responsibility of the customer.
- Paypal: the customer must first have opened a Paypal account. On the site POUDREORGANIC.FR, after having validated the contents of the basket, the customer must choose the Paypal option for payment, then indicate his email address, his password, the amount and the currency. PayPal serves as an intermediary between the buyer and Poudre Organic and debit and credit transactions are almost instantaneous on PayPal accounts.
The customer can then verify that the transaction has been completed by logging into his PayPal account.
At no time does the client communicate his banking information to Poudre Organic or a third party.
The company Poudre Organic sarl reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non payment. The company Poudre Organic sarl reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully paid or only partially a previous order or with whom a payment dispute is in question. course.
As part of an order verification process to ensure that no one else uses the bank details of another person without his knowledge, the customer may be asked to send by fax or e-mail Poudre Organic company a copy of an ID and a proof of address. The order will be validated only after receipt and verification by our services of the parts sent. Failing receipt of these documents within 15 days of placing the order, the latter will be deemed canceled by right.
In order to reduce the environmental impact of its activity, Poudre Organic has chosen to minimize the systematic use of paper printing: in this context, the invoice is not attached to the package shipped but available in the section "My account - History of my orders" of the customer. Poudre Organic also keeps an electronic copy of each invoice. It should be noted that the order form that the customer establishes online or the order confirmation sent by e-mail to the customer by Poudre Organic does not act as an invoice.
transfer of ownership and transfer of risk
Poudre Organic remains the owner of the products delivered until their full payment by the customer. The above provisions do not preclude, upon acceptance of the order by the company Poudre Organic, the transfer to the customer of the risks of loss or deterioration of the products subject to retention of title as well as the damage that they could cause. .
The customer can contact the customer service of POUDREORGANIC.FR to have more information on the conditions of delivery in France or in a specific country in the world.
Orders destined for countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs charges of the country of destination. These costs and the related formalities are the responsibility of the customer or recipient. They are to be paid directly to the carrier upon delivery.
The customer is also responsible for checking the import possibilities of products ordered under the law of the country of delivery. We recommend contacting the customs department for more information.
1. Shipping time
Orders placed online via the website POUDREORGANIC.FR are collected every day from Monday to Friday, except holiday. Upon receipt of the email confirmation of shipment, the Customer may take into account the delays of the carriers announced below.
An email is automatically sent to the customer at the time of shipment of the products provided that the email address indicated in the registration form does not contain an error.
2. Time of transport
The delivery times depend on the carrier chosen by the customer and the place of delivery.
POUDRE ORGANIC informs customers of the deadlines announced to it by the chosen carrier. The shipping costs are calculated according to the country of delivery at the moment of the basket and are definitively confirmed according to the mode of transport and the destination of delivery chosen, before the final validation of the order.
Deadlines announced do not include Saturdays, Sundays and holidays.
3. Means of delivery in metropolitan France
For deliveries at home, if the recipient of the parcel is absent, a notice will be left indicating where and when to remove the parcel. It will be kept in the Post office for 15 calendar days. In the event of non-withdrawal within the deadline set by the carrier, the products will be returned to Poudre Organic who reserves the right to refund the price of the products, the shipping costs remaining the responsibility of the Customer.
Depending on the weight of the order the different means of delivery are:
Delivery by Letter Max (Usually known out of 48 hours)
Standard Delivery by Colissimo (usually 48 hours)
Means of delivery outside Metropolitan France
In Europe and abroad:
- International Colissimo
The costs incurred depend on the country of destination, the weight and the total volume of selected articles. The fees and deadlines are indicated to the customer before the final validation of his order.
Orders destined for countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs charges of the country of destination. These costs and the related formalities are the responsibility of the customer / recipient. They are to be paid directly to the carrier upon delivery.
The customer is also responsible for checking the import possibilities of products ordered under the law of the country of delivery. We recommend contacting the customs department for more information.
The products are packaged in such a way as to respect the standards of transport of vigor, and to ensure an optimal protection of the products during their delivery. The customer is asked to respect these same standards when returning a product either during an after-sales service, or when returning for convenience. In case of a product return, if it is found that the product is damaged due to insufficient quality packaging, Poudre Organic may decide to only partially refund the product or refuse to refund it in case of impossibility of resale in the state.
5. Gift packaging
POUDREORGANIC.FR offers its customers a gift wrapping service. A fixed contribution is requested for the gift wrapping service, the amount is clearly indicated in the basket summary. Gift packaging is not refunded in case of return or exchange.
6. Delivery delays related to the carrier
For any significant delay, the company Poudre Organic can compensate the customer by means of a commercial gesture that seems appropriate.
In the case of a delay in delivery in relation to the delays announced by the carriers, the customer must contact in priority the carrier or its distribution office in the case of La Poste, to see if the package is not pending. If necessary, the customer can contact by telephone or email the customer service POUDREORGANIC.FR to open a litigation or investigation to search the package.
Lost Parcels: The delays imposed by the carriers imply that the customer declares the loss within 10 days of the receipt of the notice of shipment of Poudre Organic. Under these conditions, Poudre Organic undertakes to make the necessary claims to the carrier concerned.
If the package is found, it will be rerouted immediately to the customer's home. In the event that the package was not found, the Customer may then request the return of the same product at the expense of Poudre Organic, or the refund of the amount paid. If the ordered products are no longer available at this time, the amount of the products affected by the loss of the carrier will be refunded.
The delivery time overruns can not give rise to damages, interest, or cancellation of orders in progress, in the event of total or partial strikes, internal or external to the company, blocking of the means of transport or supply, government or legal restrictions, etc.
7. Damaged parcels
The customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery note in the event of partial or total damage. In the absence of reserve, the product is deemed accepted by the customer and can not be the subject of any dispute concerning its delivery. The customer must inform Poudre Organic by email as soon as possible so that the latter can take the necessary measures as soon as possible.
Right of withdrawal, return and exchange
The customer has a right of withdrawal of 14 working days from the receipt of the order by the customer to request the refund or exchange of a product, subject to availability.
This right of withdrawal is conditional on the product being returned by the customer, within 14 days of the manifestation of its desire to retract, in perfect condition and without having been worn or used.
Return is at the expense and risk of the customer. It will be up to the customer to keep any proof of his sending.
The company Poudre Organic will proceed to the refund of the customer or the sending of another article (in case of exchange) after receipt of the returned product.
The return request can be made:
- By connecting to the site POUDREORGANIC.FR, in the section "My Order History" of My Account: just check the product and quantities to return, fill in the reason for the return and validate by clicking on " Validate your return request ". The customer's return request will then be investigated and Poudre Organic will send a Return Authorization Number to be affixed to the package, along with the address where to ship the returned items.
- By contacting the Poudre Organic customer service, by the contact form, by e-mail or by phone, which will indicate to the Customer the procedures to be followed.
In accordance with the legal provisions applicable to the sale, the sold articles benefit from the legal guarantee of conformity and the legal guarantee of latent defects.
In case of non-compliance of the delivered products or the existence of a hidden defect, the customer has a 15 days deadline to assert his rights, as from the delivery or the date of discovery of the defect.
Any guarantee is excluded in case the deterioration of the product is attributable to the customer.
Finally, it is specified that in these cases, the company Poudre Organic will bear the cost of returning the item, by refunding the customer upon presentation by the latter of the carrier's invoice.
Visitors or customers of the site POUDREORGANIC.FR have at any time a right of access, modification, rectification and deletion of the data which concern them in application of the article 34 of the law "computing and liberties" of the January 6, 1978.
When registering the customer or an order, or as part of other specific transactions, Poudre Organic offers visitors or customers to receive newsletters, promotional offers, and / or to register for be informed of the holding of its exclusive sales. The visitor or customer can at any time modify his subscription through his personal account, or through the hypertext link at the bottom of the newsletters received by email.
Poudre Organic undertakes to take effective account of subscription and unsubscription changes to commercial e-mails distributed by it as soon as possible depending on the necessary treatments.
POUDRE ORGANIC can also offer its visitors or customers to receive promotional offers from its partners. POUDRE ORGANIC may for commercial purposes convey to business partners the identity and contact details of its Users or Customers, only to the extent that they have accepted the disclosure of their personal data. Users and customers can change their choices at any time on the website POUDREORGANIC.FR.
POUDRE ORGANIC uses data collection systems like cookies. The cookie is a computer file stored on the hard disk of the user's computer. Cookies allow to report a previous visit of the user on the site and to link the user to his personal data left on the site, in particular in the context of the identification of the order basket.
POUDRE ORGANIC informs its customers that the processing of this personal and / or personal information has been declared to the CNIL under the number 1751275 of March 18, 2014.
All content (texts, comments, works, illustrations, images, videos, graphics, sound ... including the underlying technologies used) displayed on this site is reserved under copyright and for intellectual property and for the world.
As such and in accordance with the provisions of the Code of Intellectual Property, only the use of this content for private use is permitted, subject to different or even more restrictive provisions of the Code of Intellectual Property. Any other use not authorized by the company Poudre Organic, may be constitutive of the offense of counterfeiting. Any total or partial reproduction of the Poudre Organic catalog is strictly prohibited.
Anyone with a website wishing to place on his site a simple link directly to the site POUDREORGANIC.FR must request permission from Poudre Organic. An authorization given by Poudre Organic will in no way constitute an implicit agreement of affiliation and will in no case be given definitively. On request of the company Poudre Organic, this link must be removed.
Applicable law and disputes
Sales of Poudre Organic products are subject to French law.
With the exception of disputes with a customer having the status of merchant, which will then be submitted to the Commercial Court of Auxerre, any dispute arising from the interpretation or execution of these Terms must be brought before the competent French court according to the rules of common law.
Complaints or disputes will always be received with attentive benevolence. In the event of dispute, you will address in priority to the company Poudre Organic sarl to obtain an amicable solution, by mail: Poudre Organic SARL 56 bis avenue Jean Jaurès 89000 Auxerre - France or via the form of contact in the heading Contact of the site POUDREORGANIC.FR .